Application Support & Maintenance

We have an excellent track record in support and maintenance of complex software applications developed both in-house and by 3rd parties. Our services include 2nd and 3rd level support, maintenance and improvement, monitoring, patches and upgrades, administration, enhancements, changes and release management.



Our team of dedicated maintenance and support engineers provide multiple applications support for many clients in Europe, US and China. Special core teams operated across a number of our Offshore Development Centers in China deliver a combination of application maintenance and development services.

Our maintenance and support staff are hired, managed and developed specifically for support work having their own career paths, training and forums to ensure they have the all round skills required to render services effectively.

Depending on the response, workaround and resolution times, we offer a number of different types of support and maintenance engagement depending upon your needs: 

  • Application Maintenance and Support (Level 3 Maintenance).
    • 2nd line support, including incident management, fault investigation and diagnosis, workaround provision.
    • 3rd line support, including application bug fixes, hot fix releases.
    • Maintenance, including scheduled, upgrades and preventative.Release management (6-8 scheduled service pack releases of each application per year).
  • Application Enhancements (Level 4 Maintenance).
    • Implementation of feature enhancements to the applications based on the approved prioritized change orders.
  • 3rd Party Maintenance:
    • Application handover.Assessment of the architecture, code and relevant application artifacts.
    • Essential remedial activities recommendation.
    • Knowledge transfer from the current customer's team to NingsTech.
    • Elaboration of Maintenance and Support plan and other prerequisite documents.

For critical issues raised outside of normal working hours, we provide 24x7 3rd level support with the direct issue submission capability via the Web, email or by phone.